Question 1

How do I place an order?

Accepted Answer

Browse our store, add the items you want to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders and save your details for next time.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

We process orders quickly, so changes aren't always possible. If you need to modify or cancel, contact us on WhatsApp (+233 540 451 001) as soon as possible and we'll do our best to help.

Question 3

How can I track my order?

Accepted Answer

Log in to your account and visit the Orders page, or use our Order Tracking page. You'll also receive updates via email or SMS as your order progresses.

Question 4

I placed an order but didn't receive a confirmation email.

Accepted Answer

Check your spam or junk folder first. If you still can't find it, contact us with your name and phone number so we can look up your order.

Question 5

Where do you deliver?

Accepted Answer

We deliver across Ghana. Delivery fees and estimated timelines vary by location and are displayed at checkout before you pay.

Question 6

How long does delivery take?

Accepted Answer

Orders within Accra are typically delivered within 1–3 business days. Other regions may take 3–7 business days depending on your location. Custom phone cases may take an additional 1–2 days for production.

Question 7

Do you offer in-store pickup?

Accepted Answer

Yes! You can choose in-store pickup during checkout for eligible orders. We'll notify you via SMS or WhatsApp when your order is ready for collection.

Question 8

What happens if I'm not available when my order arrives?

Accepted Answer

Our delivery partner will attempt to reach you by phone. If delivery cannot be completed, the package will be held and a re-delivery arranged. Please ensure your phone number is correct at checkout.

Question 9

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN MoMo, Telecel Cash), Visa and Mastercard debit/credit cards, and bank transfers — all processed securely through Paystack.

Question 10

Is it safe to pay online on your website?

Accepted Answer

Absolutely. All payments are processed by Paystack, a PCI-DSS-compliant payment provider. We never store your card numbers or Mobile Money PINs on our servers.

Question 11

My payment failed. What should I do?

Accepted Answer

Double-check that you have sufficient balance/funds and that your details are entered correctly. If the issue persists, try a different payment method or contact us for assistance.

Question 12

What is your return policy?

Accepted Answer

We offer a 7-day return window from the date of delivery or in-store pickup. Items must be unused, in original packaging, and in resalable condition. Visit our Returns & Refunds page for full details.

Question 13

Which items cannot be returned?

Accepted Answer

Custom-designed phone cases, opened screen protectors, used earphones/earbuds, clearance or final-sale items, and gift cards are non-returnable.

Question 14

How do I start a return?

Accepted Answer

Contact us on WhatsApp (+233 540 451 001) or via the Contact page with your order number, the item(s) you'd like to return, and the reason. We'll guide you through the process.

Question 15

How long do refunds take?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 24–48 hours for Mobile Money and 5–10 business days for card or bank payments. Refunds are issued to the original payment method.

Question 16

Can I exchange an item instead of returning it?

Accepted Answer

Yes, subject to stock availability. Contact us within 7 days of receiving your order to arrange an exchange. If the replacement item has a different price, we'll adjust accordingly.

Question 17

What if I receive a damaged or wrong item?

Accepted Answer

Contact us within 48 hours of delivery with clear photos of the damage or incorrect item. We'll arrange a replacement or full refund at no extra cost to you.

Question 18

Are your phone cases compatible with my phone model?

Accepted Answer

Each product listing specifies compatible phone models. Use the search or filter options on our store page to find cases for your exact model. If you're unsure, send us your phone model on WhatsApp and we'll help.

Question 19

What types of phone cases do you sell?

Accepted Answer

We offer a wide range including silicone cases, hard cases, clear cases, leather cases, and custom-designed cases. We also carry screen protectors, chargers, earphones, speakers, and laptop bags.

Question 20

Do your screen protectors come with an installation guide?

Accepted Answer

Yes, most of our screen protectors include an installation kit and step-by-step instructions. If you need help, visit our store for free professional installation.

Question 21

Do you offer warranties on your products?

Accepted Answer

Warranty coverage varies by product. Where applicable, warranty details are listed on the product page. Earphones and chargers typically come with a manufacturer's warranty of 3–6 months.

Question 22

Are your products original/authentic?

Accepted Answer

Yes. We source our products from trusted suppliers and authorized distributors. All branded items sold on Letscase are 100% genuine.

Question 23

How do I design a custom phone case?

Accepted Answer

Use our custom case designer on the website — upload your image, adjust the design, and add it to your cart. You can also send us your design on WhatsApp and we'll create it for you.

Question 24

What image quality do I need for a custom case?

Accepted Answer

For the best print quality, we recommend images with a resolution of at least 1000×1000 pixels. Higher resolution images produce sharper, more vibrant results.

Question 25

How long does a custom case take to make?

Accepted Answer

Custom cases are typically produced within 1–2 business days after your order is confirmed, plus standard delivery time to your location.

Question 26

Can I return a custom phone case?

Accepted Answer

Custom cases are made-to-order and cannot be returned unless they arrive damaged or with a printing defect. Contact us within 48 hours of delivery if there's an issue.

Question 27

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. However, creating an account lets you track orders, save your wishlist, store delivery addresses, and check out faster in the future.

Question 28

How do I reset my password?

Accepted Answer

Click 'Sign In' and then 'Forgot password?' to receive a password reset link via email. If you don't receive it, check your spam folder or contact support.

Question 29

How do I contact Letscase support?

Accepted Answer

You can reach us via WhatsApp at +233 540 451 001, through our Contact page, or on Instagram @letscase_gh. We typically respond within a few hours during business hours.

Question 30

What are your business hours?

Accepted Answer

Our online store is open 24/7. Customer support is available Monday to Saturday, 8:00 AM – 8:00 PM GMT. Messages received outside these hours will be responded to the next business day.

Question 31

Do you have a physical store I can visit?

Accepted Answer

Yes! You can visit us in-store for purchases, pickups, and free screen protector installations. Contact us on WhatsApp for our current location and directions.

Frequently Asked Questions

Orders

Delivery

Payment

Returns & Refunds

Products

Custom Phone Cases

Account

Support

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